FAQs
Home / FAQs
Home / FAQs
You can book easily through our website, by phone call, or via email. Just provide your pickup location, destination, date, and time — we’ll handle the rest.
You can book your ride directly through our website, over the phone, or by sending us an email with your travel details.
We’ll need your name, contact info, pickup and drop-off locations, date and time of travel, and any special requests like child seats or luggage needs.
Yes, we accept last-minute bookings based on availability. It’s always best to book early to guarantee your preferred vehicle and time.
Absolutely. You can choose from our fleet during the booking process based on your group size, preferences, and travel purpose.
Yes, once your reservation is confirmed, you will receive a confirmation email and/or SMS with all your trip details.
Yes, you can book on behalf of a friend, family member, or colleague. Just provide their travel details and contact information.
We recommend booking at least 24–48 hours in advance, especially for airport transfers, weddings, and special occasions.
We accept all major credit and debit cards, cash, PayPal, and secure online payments. Corporate clients can request invoicing.
Yes, cash payments are accepted at the time of pickup. Please inform us in advance if you prefer this option.
For airport transfers, weddings, and large bookings, we may request partial or full advance payment to confirm the reservation.
Yes, after booking, you will receive a secure payment link via email or SMS. Payments can be made quickly through our trusted gateway.
Yes, we support contactless card payments and mobile wallets for your safety and convenience.
Absolutely. A digital receipt or invoice will be emailed to you once your payment is processed.
Yes, you can add a tip while making an online payment or pay it separately through cash or card directly to the chauffeur.
If your payment fails, our team will contact you immediately. You can try a different method or complete the payment at the time of service.
Yes, full refunds are available if you cancel at least 24 hours before your scheduled pickup time.
Cancellations made within 24 hours may be subject to a cancellation fee or partial refund, depending on the circumstances.
Refunds are issued using the original payment method — credit card, debit card, or online wallet — within 5–7 business days.
Yes, certain last-minute bookings or promotional rates may be non-refundable. Details are always provided at the time of booking.
In the rare case that we cancel a confirmed booking, you will receive a full refund or a rescheduled ride at no extra cost.
You can contact our 24/7 customer support team by phone or email to request a cancellation or refund. We’re here to help!